REFUND POLICY

At MiniMuse Inc, we want you to be completely satisfied with your purchase.
If you are not entirely satisfied with the items in your order, you may request after-sales service in accordance with the following Refund, Return, and Exchange Policy. Please read the following details carefully before submitting a request.

1. Return Policy Overview
   We accept eligible return requests.
   In accordance with this website’s policy, both opened and unopened items are eligible for return, provided they meet the time limits, return conditions, and processing procedures outlined in this policy.
2. Return Request Time Limits
   You may submit a request for a return or exchange within 30 days of receiving your items.
   Requests submitted after this time frame may not be accepted.
   If your items arrive with shipping damage, severe defects, are incorrect, or are missing parts, please contact us as soon as possible after receipt so that we may resolve the issue more efficiently.
3. Acceptable Return Situations
   Provided the request is submitted within the applicable time limits, the following situations typically qualify for a return, exchange, or refund:
   The item does not match the order details.
   You received the wrong item.
   The item shows obvious physical damage or shipping damage.
   The item has obvious manufacturing defects.
   You are dissatisfied with the item and wish to return it.
   The item has been opened or remains unopened, yet still meets the return requirements.
4. Situations Not Eligible for Return
   The following situations may result in a return request being denied or the refund amount being reduced:
   The return request is submitted after the applicable time limit has expired.
   The item is missing essential components, accessories, or original packaging contents.
   The item shows obvious signs of human-induced damage, abnormal usage, or excessive wear and tear.
   Logistical issues arising from an incorrect shipping address provided by the customer.
   Items returned without prior authorization.
   Returned packages with an unidentified source or that cannot be matched to a specific order.
   If you are unsure whether your item meets the return criteria, we recommend contacting our customer service team for confirmation before proceeding.
5. How to Request a Return or Exchange
   If you wish to request a return, exchange, or refund, please contact us via one of the following methods:
   Email: service@minimuse.space
   Phone: +1 (326) 600-8596
   Our customer service team will review your request—typically within 1–3 business days—and provide you with instructions on the next steps.
6. Return Shipping Address
   Please do not return items directly without prior confirmation. Once your request has been reviewed and approved, we will provide instructions on the correct procedure for returning the item(s).
   Return Address: 507 S MAIN ST, URBANA, OH 43078
   Please ensure that you contact us for confirmation before returning any items to prevent the package from being unidentifiable or to avoid delays in processing your refund.
7. Return Shipping Costs
   If a return is requested for any of the following reasons:
   Receipt of an incorrect item
   Item has quality issues
   Item is damaged
   Missing parts or obvious defects
   Upon verification, we may—depending on the specific circumstances—offer a replacement shipment, an exchange, a partial refund, a full refund, or another reasonable resolution.
   If a return is requested for any of the following reasons:
   Dislike of the item
   No longer needed
   Subjective dissatisfaction
   Returns unrelated to product quality
   The customer is typically responsible for covering the return shipping costs.
   Whether return shipping costs are covered (or reimbursed), as well as the specific method of resolution, will be determined based on the details of the order, the nature of the issue, and the outcome of our review.
8. Exchange Policy
   If you have received a defective item, or if you wish to exchange an item for the same model or an alternative product, you may contact us to request an exchange.
   Exchange requests are typically applicable in the following situations:
   Item is damaged
   Receipt of an incorrect item
   Item is defective
   Other situations deemed eligible for exchange by our customer service team
   Exchanges are subject to current inventory availability. If the requested item is out of stock, we may offer you a refund or an alternative solution.
9. Refund Processing Procedure
   A refund may be issued under the following circumstances:
   The return request has been approved, and the returned item(s) have been received by us
   It has been verified that a refund is warranted without the need to return the item(s)
   The order was successfully cancelled prior to shipment
   After-sales issues (such as incorrect shipments, defects, or damage) have been verified and confirmed
   Refunds will typically be issued back to your original method of payment.
   We do not support transferring refunds to a different account unless otherwise required by applicable law or mandated by the payment system provider.
10. Refund Processing Timeframe
    Once your refund request has been approved—and provided we have received and inspected the returned item(s)—the refund will typically be processed within 5–10 business days. Please note:
    Processing times for banks and credit card institutions may vary.
    Actual receipt times may be affected by the systems of payment service providers.
    Slight delays may occur during holidays or periods of payment channel maintenance.
    If the refund processing time significantly exceeds the normal timeframe, please contact us for assistance with your inquiry.