FAQ

The following is a FAQ guide regarding shopping, shipping, returns, and order processing on the MiniMuse Inc website.

1. What products do you sell?
   We primarily sell charming, Christmas-themed ornaments and related festive decorations. Our selection includes a wide variety of decorative items suitable for home interiors, desktop displays, holiday showcases, gift-giving, and seasonal decor purposes.
2. Do you ship only within the United States?
   Yes.
   Currently, MiniMuse Inc’s shipping services are limited to destinations within the United States, and our checkout page only supports U.S. shipping addresses.
   We do not offer international shipping services at this time.
3. How soon will my order ship after I place it?
   Typically, orders are processed and shipped within 1–3 business days after successful payment.
   During holidays, promotional events, or peak seasons, processing times may be slightly longer.
4. How long does shipping take?
   Standard shipping within the United States usually takes 5–10 business days.
   Actual delivery times may vary depending on the region, weather conditions, carrier logistics, or unforeseen circumstances (force majeure).
5. Which shipping carriers do you use?
   Depending on the shipping address, package size, and logistical arrangements, we may use the following carriers (or similar services) for delivery:
   USPS
   UPS
   FedEx
   Specific carrier information will be provided in your order shipment notification.
6. Can I cancel my order?
   If your order has not yet entered the processing or shipping stage, please contact us as soon as possible to request a cancellation.
   Once an order has entered the warehouse processing, packaging, or shipping workflow, it may no longer be possible to cancel it; however, you may still request a return after receiving the items, in accordance with our refund policy.
7. Can I return an item if it has already been opened?
   Yes.
   According to MiniMuse Inc’s return policy, both opened and unopened items are eligible for return requests, provided they meet the specific timeframes, product condition requirements, and return procedures outlined in our refund policy.
8. What should I do if I receive a damaged or incorrect item?
   If you receive an item with any of the following issues:
   Shipping damage
   Incorrect item received
   Item has obvious defects
   Missing parts or incorrect quantity
   Please contact us as soon as possible after receiving the item and provide the following information:
   Order number
   Description of the issue
   Clear photos or videos
   We will assist you in resolving the issue through a refund, exchange, or replacement shipment, depending on the specific circumstances.
9. How long does it take to receive a refund?
   Once your return has been reviewed and processed, the refund will typically be credited back to your original payment account within 5–10 business days.
   The actual time it takes for the funds to arrive may vary depending on the processing speeds of the payment provider, bank, or credit card company.